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Our Patient Experience (PX) & Patient Engagement (PE) Consulting Services

Join us in empowering healthcare innovation by really understanding patients' journeys.

The success of any product hinges on how well it meets the actual needs and desires of its consumers.

Digital health solutions are no exception. 

We ensure you nail that connection. 

We empower your innovation success by fulfilling 3 core roles through our partnership:

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We're your advisor.

We set you and your innovation up for success by advising you on patients' lived experiences – especially the barriers to care they encounter – so your product effectively addresses their pain points and enhances their healthcare journeys.

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We're your strategist.

We work with you to create tailored patient engagement strategies that set out a structured plan for how to intentionally involve patients as advisors and partners into your innovation process, ensuring you have all the "insider" insights you need to make a successful product patients will want to use.

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We're your facilitator.

We bring your patient engagement strategies to life with expert guidance and hands-on support, connecting you with patient advisors and building engagement mechanisms like advisory boards, feedback panels, and more.  â€‹

Ultimately, our goal is to establish a true partnership with you.  We believe that multi-stakeholder communication and collaboration are the keys to shaping a more effective, accessible, and equitable healthcare landscape.

We specialize in shaping B2C and B2B2C healthcare innovations that support patients with:

Chronic Disease Management

Especially Inflammatory Bowel Disease (IBD) and other autoimmune, GI, chronic pain, and migraine conditions​

Care Coordination

Patient-Provider Communication

Provider-Provider Communication

Medical Administrative Tasks​

Healthcare Navigation

Finding Providers & Resources

Appointments, ED Visits & Hospitalizations

Patient Education & Self-Advocacy​

Medical Records & Data Ownership

Records Organization and Synthesization 

Medical History & Patient Intake

Data Sharing & Interoperability

Our Suite of Patient Experience (PX) & Patient Engagement (PE) Services

While we tailor our services to our partners' specific goals, the following engagements are valuable starting points for all digital health innovators.  

These services can be offered individually, but are most effective when implemented as successive steps in a comprehensive PX & PE strategic plan.

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Patient Experience (PX) Innovation Evaluation

We conduct a comprehensive assessment of the patient experience your product delivers and provide you with a tailored report detailing your innovation's successes, opportunities for growth, and proposed strategies to enhance your product's value.​​ 

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Patient Experience (PX) Co-Design Advisory

We serve as your advisor and co-design partner to  guide you in creating or refining your innovation so it provides a top-tier, empowering patient experience.  

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Patient Engagement (PE) Strategy Development

We design a custom patient engagement strategy relevant to your product's and team's needs, empowering you with a roadmap of how to intentionally involve patients and integrate their insights into every stage of your product's lifecycle. 

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Patient Engagement (PE) Strategy Implementation

We transform your patient engagement strategy into reality by building patient pilot programs, advisory boards, feedback panels, and other means of engaging patients to ensure their voices are at the heart of your innovation.  

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If you don't see the PX and PE-related services you're looking for, get in touch! 

We'd love to create a custom partnership with you.  

Ready to take the next step toward creating truly patient-centric, empowering, and successful solutions?

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